Shipping Policy

Effective Date: August 25, 2026

At Ella Wears, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Orders are generally processed within 1–3 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you may receive shipping or tracking information where available.

2. Delivery Time

Estimated delivery times may vary depending on your location, courier service, weather conditions, public holidays, and other circumstances beyond our control.

Typical delivery timeframe:

• Major cities: 2–5 business days

• Other areas: 3–7 business days

• Remote areas: Delivery may take additional time

These are estimated delivery times and are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

Ella Wears may occasionally offer free shipping promotions or special delivery offers.

4. Cash on Delivery

Where available, Cash on Delivery (COD) orders must be accepted and paid for when delivered.

Customers should provide an accurate and reachable phone number to avoid delivery issues.

5. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information, including:

• Full name

• Complete address

• City/area

• Active phone number

Ella Wears is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

6. Delayed or Failed Deliveries

Although we work with reliable courier services, unexpected delays may occur due to weather, public holidays, high order volumes, logistical issues, or other circumstances outside our control.

If your order is significantly delayed, please contact Ella Wears Customer Support for assistance.

7. Damaged Packages

Please inspect your package when you receive it.

If your package or product arrives damaged, contact us as soon as possible and provide your order number along with clear photos or videos of the damage.

We will review the issue and provide an appropriate solution according to our Return & Refund Policy.

8. Missing or Incorrect Items

If you receive an incorrect or incomplete order, contact us within 48 hours of delivery.

Please provide your order number and clear photos or videos so our team can investigate and assist you.

9. Delivery Confirmation

Once the courier confirms that an order has been delivered to the address provided by the customer, Ella Wears may consider the order successfully delivered.

If you believe your order was marked as delivered but you did not receive it, contact our customer support team as soon as possible.

10. Changes to This Policy

Ella Wears reserves the right to update or modify this Shipping Policy at any time. Any changes will become effective once posted on our website.

11. Contact Us

For questions regarding shipping or delivery, please contact:

Ella Wears
Customer Support: Contact us through the contact information provided on our website.

Thank you for choosing Ella Wears.