Refund policy

Return & Refund Policy

Effective Date: August 18, 2026

At Ella Wears, we want you to be completely satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or does not meet our quality standards, we are happy to assist you with a return or exchange.

1. Eligibility for Returns

To be eligible for a return or exchange:

  • The item must be unused, unworn, and in its original condition.

  • The item must have its original tags and packaging intact.

  • The return request should be submitted within 7 days of receiving your order.

  • Items that have been washed, altered, damaged, stained, or otherwise used may not be eligible for return.

2. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

  • Items purchased on final sale or clearance.

  • Customized or personalized products.

  • Items that have been worn, washed, altered, or damaged after delivery.

  • Products without original tags or packaging.

3. Damaged or Incorrect Items

Please inspect your order as soon as you receive it. If you receive a damaged, defective, or incorrect item, contact Ella Wears within 48 hours of delivery.

Please provide:

  • Your order number.

  • Clear photos or videos of the item and the issue.

  • A brief description of the problem.

After reviewing your request, we will provide the appropriate solution, which may include a replacement, exchange, or refund.

4. Return Shipping

If the return is due to an incorrect, defective, or damaged item received from Ella Wears, we will assist with the return shipping arrangements.

For returns due to a change of mind, incorrect size selection, or personal preference, the customer may be responsible for the applicable return shipping costs.

5. Refunds

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed using the applicable payment method. Processing times may vary depending on the payment provider or bank.

Shipping charges, where applicable, may be non-refundable unless the return is due to an error or defect on our part.

6. Exchanges

If you need a different size or eligible replacement, please contact us within the return period. Exchanges are subject to product availability.

7. How to Request a Return

To request a return or exchange, please contact Ella Wears Customer Support with your:

Order Number:
Full Name:
Reason for Return:
Photos/Videos (if applicable):

Our support team will guide you through the return process.

8. Important Notice

Ella Wears reserves the right to reject returns that do not meet the conditions outlined in this policy. We may update this Return & Refund Policy from time to time to reflect changes in our business practices.

For any questions regarding returns or refunds, please contact Ella Wears Customer Support.

Thank you for shopping with Ella Wears.